Agent · test · agent
A single success rate answers everything but the question that matters: which ones? quots builds company-specific synthetic personas from your real conversations and runs them against your agent. See where your live agent struggles by segment, and rehearse a new version before you deploy.
A single success rate collapses your strongest and weakest customers into one number. The people quietly giving up on your agent are buried inside it, and no dashboard will ever name them.
“Our agent is 56% good” isn't an answer. 56% of whom?
Our stance
A recurring conversation failure in one segment reaches more customers as you scale. quots shows which segments your agent wins and struggles with today, and why. You fix the conversation, not the dashboard.
quots learns who your customers actually are from real conversations, then has each persona talk to your agent at a scale no human QA team could reach.
We read your chat history and group it into the personas that genuinely exist in your base, not the ones someone guessed in a workshop.
Each persona becomes an agent with its own goals, mood and breaking points. It interrogates your agent for thousands of turns, around the clock.
Every run is graded per persona. You see which segments win, which lose, and the exact conversation behind each verdict.
Point quots at the agent serving customers today. Within hours you see which segments it wins, where it loses trust, and the conversation behind each verdict.
Try a new prompt, model or setup against the same personas before a single real customer meets it. Ship the version that wins more segments, not the one that demoed well.
What we believe
The report says which segments and why, never a single blended score.
Personas come from your real conversations, not a generic benchmark.
Test the agent against them before a single customer does.
The short version. The rest, we'll walk you through.
From a sample evaluation
Book a walkthrough on your own agent, or start from a sample persona set. During the pilot, your data never leaves Europe and is never stored raw.
Replaces shallow benchmarks with segment-level truth.